MarketingProf's Ann Handley writes in an OPEN Forum article: "When Canadian home healthcare provider Nurse Next Door makes a mistake, they send their customers a fresh-baked 'Humble Pie'. Along with the pie is a sincere apology and actions to fix the problem pronto. In 2008, they spent $1,500 on pies and saved $150,000 in business." Read the rest >> http://bit.ly/bQaHeB
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The major search engines are always adjusting their algorithms for tracking the consistency and relevancy of new content publication, video publishing, mobile device access, and social media participation. Google now uses something called
It is predicted that there will be 4 billion "smart-phone" subscribers by the end of 2010. According to research firm Frost & Sullivan, 




