Frank Pival believes customers shouldn't be left "alone on hold"...in any language. His Kingston, WA-based company, Never Alone on Hold (or NAOH, for short) provides affordable professional voice-over production and licensed music for all media which includes telephone on-hold, custom voice-mail and call center or auto attendant prompts. Another important service Frank provides is voice-overs in Spanish as well as English. Good thing. According to U.S. Census statistics, the American Hispanic population stands at approximately 40 million today and is projected to grow to nearly 50 million within the next 5 to 6 years.
Visit Frank's Never On Hold Alone site to hear samples of his work in English and Spanish.
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Way back in the cave days when I was young and foolish (now I'm just middle-aged and foolish) I worked for a large corporation. My job was to handle customer inquiries via the phone. Irate customer inquiries. It had to do with insurance and unpaid claims and the blinking red lights on your phone meant a buncha angry people were lined up, just waiting for their turn to yell at you.
A dentist we know has built his successful practice one simple way... the follow-up phone call. He spends one hour of his busy day personally calling patients who were treated the day before to ask how they are feeling. This consistent calling campaign has brought him more referrals than any other marketing method.
